About Us

Patient Participation

Chairman of the PPG – Mr Peter Wilson

Are you interested in giving some of your spare time to helping shape and improve the services at the surgery?

If you think you can make a difference why not consider joining our Patient Participation Group?

 The PPG requires a regular commitment and individuals thinking of joining the PPG should be aware that they would need to be available to attend regular meetings usually every 4 – 6 weeks and have access to email. In the main PPG meetings take place on a Wednesday evening and individuals in the PPG have variable roles based on their life experiences and capability.

We work by building a relationship between the Practice and its patients that breaks down barriers and shares information. We determine our own activities according to the needs of the community and the practice itself.

•           Importantly PPGs can develop to influence the wider  NHS, most notably the decisions that are made on behalf of patients about the  services that are to be available to them by working with the Practice to:

•           contribute to the continuous improvement of services;
•           foster improved communication between  the Practice, NHS, and its patients;
•           help patients to take more responsibility  for their health; and
•           provide practical support and help to implement change.

Based on co-operation PPGs are Good for patients because:

•           Patients will be more responsible for their own health.
•           Patients will have a better understanding and knowledge of the Practice and its staff.
•           Patients will be consulted about arrangements for their primary healthcare before decisions are made.
•           Patients will benefit from improved communications with staff.
•           Patients will have a forum to suggest positive ideas and voice concerns.

Good for Practice staff because:

•           GPs and their staff will be able to plan services jointly with patients in order to
increase their effectiveness.
•           They will be able to help patients with non-medical and social care issues.
•           They will be able to get help from patients in meeting targets and objectives.
•           They will have a forum to voice concerns,  ideas, and suggestions to patients.
•           They will get closer to the community for whom they care.

Good for the community because:
•           Patients will have an organization through which they can identify their own needs.
•           Patients will be able to get an idea of what is needed to improve healthcare and make sure that the patient view is always represented.

The Patient Participation Group would like to hear your suggestions or comments

Contact   Judith Southart or Lorraine Stratulis  warccg.springfieldsmc@nhs.net

Patient Reference Group (PRG)

 The PRG has a different role to the PPG and requires minimal commitment.

The aim is to promote the proactive engagement of patients through the use of effective surveys and seek views from the PRG as a representative sample of the patients. It is intended to have up to 3 relatively small surveys carried out each year. These can be filled in electronically or by hard copy and should only take a small amount of time on each occasion.

Please think about whether you would like to support your surgery and the services it provides to you by doing the short surveys three times a year.

Friends of the PPG

Do you have a specialist skill which you feel could be of help to the Surgery or the PPG in their improvement tasks? The PPG would like to hear from you

Our aim is for Friends of the PPG to provide help on specific tasks utilizing your key skills, knowledge, and experience. A long-term commitment is not required, however, if you have enjoyed the experience you may feel you would like to get more involved, then let us know. Please do not undervalue your knowledge and skills and how they may be applied for the added benefit.

Get in touch and talk to us.

Patients Response Form

Volunteers are needed for The Patient Reference Group, The Patient Participation Group and the Friends of the PPG Group if you would like to know more about either group please fill in your details using the online form or download a printable version and drop this slip into the prescription box.

You will then be contacted personally.

Thank you.


Springfields PPG – Who are we


Springfields PPG is made up of a very varied group of people who bring a lot of experience which put together benefits both the patients & the surgery as a whole.


 The Group has been made up over time with a’ mixed age range etc, comprising people in paid employment, people who work in the voluntary sector, people who are homemakers, carers, business people and others who are retired. Everyone in the group is valued for their contribution and bring a different dimension to the group during the discussions, which take place over a wide range of topics. Within the group, we have the following life skills but they are not attributed to any particular named individual


  • Office Manager
  • Retired Teachers
  • A Radiographer
  • Retired Sales Person
  • A Finance Officer
  • Carers
  • A Pastoral Worker
  • Home makers
  • Private Business Owners
  • Retired Police officer
  • Retired Project Manager
  • Grandparents


The most important skill we require is common sense and of course a willingness to help others.


From time to time, you will see PPG members in the surgery for Special events, Flu Clinics, health campaigns or updating the notice boards. If you see any PPG member in the surgery please do chat to them. They will have a badge on to confirm their membership and that they will act in a confidential manner if required to do so..

You can also keep up to date with our news by visiting the PPG website regularly, following us on twitter, or by collecting a hard copy of the news sheet in the surgery. You can ask us questions or leave comments by using the post-it-boards in the surgery. Alternatively, if you wish to discuss or advise on something that you consider more private in nature you can email the Surgery at warccg.springfieldsmc@nhs.net  or leave a sealed letter for his attention in the prescriptions box. Information will be held in the strictest of confidence and not acted upon without the prior agreement of the individual concerned.


Do you think you have something to offer or a willingness to help?


If Yes get in touch.

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