Springfields Patients attending an appointment on Friday 29th June
Due to Warrington Walking Day on Friday 29 June 2018, access to the Town Centre between 7.30 am and 1 pm will be limited.
Please, can patients take this into consideration if they have an appointment at the surgery?
Here’s some useful information we think you will find helpful to show you what’s available from your GP Surgery
SPRINGFIELDS MEDICAL CENTRE
A GUIDE FOR YOUNG PEOPLE
IS SOMETHING WORRYING YOU?
CONCERNED YOUR DOCTOR MAY TELL?
We provide a CONFIDENTIAL service to all our patients, including under – 16s.
This means we won’t tell anyone else about your visit without your permission (sometimes called consent)
The only time we ever share information
without your consent is if you or someone
else could be in danger. We would always
talk to you about this first
INTRODUCING LOTTIE, OUR YOUNG PERSON’S CHAMPION
Hello, my name is Lottie and I am the Young Person’s Champion at Springfields Medical Centre.
My role is to help you to understand what care is available at the Practice and how best to access our services.
If your parent/guardian has always made and attended Surgery appointments with you, it may be confusing how you can arrange to see a GP or a Nurse yourself. Don’t be concerned I can always explain how we work to you, don’t be frightened of asking.
Do you know…..
- How to book an appointment at the surgery?
If you want advice about a health problem you can now have an appointment by telephone and speak directly to your doctor by phone on the day that you call. You can use the telephone appointment service for urgent and non-urgent appointments.
This is how it works:
- Call us on the main surgery telephone number and ask to make an appointment with the doctor/nurse (the best time to telephone is from 8.15 am)
- The receptionist will ask you for your name and telephone number. If you need to speak to the doctor/nurse urgently because it is an emergency, tell the receptionist straight away.
- The receptionist will ask you for a brief description of what is wrong. You don’t have to tell the receptionist if you don’t want to but it helps the doctor/nurse decide whom to prioritise for a call back based on clinical need.
- If you want to talk to a specific doctor/nurse, tell the receptionist. Where possible they will arrange it.
- The doctor/nurse will call you back and you can talk to your doctor/nurse about your health problem in the same way you do if you come into the surgery for your appointment.
- If your doctor/nurse thinks you need to come into the surgery to be seen, or if you would still like to come in, your doctor will make an appointment for you.
- How to order a prescription?
If you take regular medication you can order this in the following ways:
- By calling into the surgery and filling out a prescription request form
- On-line (you will need to register for on-line services to do this)
- By posting your request to us.
For safety reasons, we cannot take prescriptions over the telephone
- Did you know we have a website you can use if you are unsure about any of our services?
- You can register for on-line access to book, cancel, view appointments online and receive SMS reminders and messages
5. Download our App
Visit our website http://www.springfieldsmedicalcentre.co.uk/ Select Repeat Prescriptions, scroll down to the end of the page and you can download the App from here
6. Parental consent – if you still wish your parent/guardian to have access to your records and speak to a Clinician on your behalf, we need written consent from you
Parental Consent – if you still wish your parent/guardian to speak to a GP/nurse on your behalf we require your consent. Please complete and sign the enclosed consent from and return it to the Surgery which will then enable us to add your parent/guardian’s details to your medical records.
If you wish to discuss any of the above with me or if you just want to speak to me for advice on something which is troubling you, please telephone the surgery on 01925 843880 and ask for Lottie
Warrington Voluntary Action and Warrington Borough Council: Vol Fest 2018 Event
Saturday 2nd June 2018, Warrington Town Hall, Sankey Way, Warrington, Cheshire, WA1 1UH, 12:30pm – 3:30pm.
Warrington Voluntary Action (WVA) in partnership with Warrington Borough Council is hosting a free, drop-in volunteer recruitment event.
The event is open to everyone and over 30 local organisations will be showcasing their volunteering opportunities.
There will also be activities take part in on the front lawn, including; slacklining, ultimate Frisbee, arts and crafts and much more.
You can find out more by visiting: https://www.warringtonva.org.uk/
Warrington Women’s Aid: New Website Launched
Warrington Women’s Aid (WWA) Refuge have now launched their new website.
WWA is a charitable organisation that provides a vital service to women and their children who experience physical, sexual, financial, social isolation and emotional abuse in the home, as well as harassment, stalking and honor-based violence.
For more information about the refuge, support available, how to contact the service and more, please visit:www.warringtonwomensaid.org.uk
Our New Appointment System
Our Appointment System Is Changing…
From Monday 14 May 2018 we are changing the way our appointment system works.
Due to increased pressures on access to our appointments, we have reviewed our system and decided to make some changes which we feel will improve patient access and your pathway of care.
How Will It Work?
A receptionist will need to ask you for details of the problem you are calling with, this is to enable us to direct you to the most appropriate person to deal with your problem.
Whatever you say will be treated in the strictest confidence
You may not always need a face to face appointment with a GP/Nurse at the surgery, you may be offered a telephone consultation, extended access appointment or directed to one of our local Walk-In Centres
Telephone Advice/Face to Face Appointment/Pharmacy Advice
For minor symptoms less than 3 days old, we would encourage you to consult your local Pharmacy or see our Self Care section on our website www.springfieldsmedicalcentre.co.uk. You may be offered an appointment with the Extended Access Service or directed to a local Walk-In Centre
We have a mix of Face to Face appointments and telephone appointments and reception need to offer you the most appropriate appointment to deal with your problem.
Please be aware telephone reviews do not mean you will be given a face to face appointment with a GP, it is purely to monitor your progress.
Not all patients will need to have a face to face appointment with a GP. If your GP has started you on treatment, they may ask you to arrange a routine telephone review with them to discuss how you are. These appointments can be booked via reception or SystmOnline.
- Routine results—a telephone call will be booked within 3 weeks
- Some results will require a telephone call to be booked within 10 days which a receptionist will book for you
You can complete a self-certificate for the first 7 days of your illness. If you require a further sick note you will need to telephone the surgery
It can take up to 48 hours for your GP to process your sick note, however, sick notes can be backdated
Periodically your GP will need to speak to you for a review but you will be advised of this before your next sick note is due
For safety reasons, we do not take prescriptions over the telephone. If you have a query regarding your prescription, please telephone reception after 10 am as our telephone lines are much quieter.
Prescriptions can be ordered in the following way:-
- By post
- Face to face at the surgery
- Via SystmOnline—see reception for information on how to register for this service.
If you have a question or problem with a referral to Hospital, please telephone reception and ask to speak with one of our Secretarial Team.
If you have been advised that you require a medication review before your next prescription can be issued, you will be offered a telephone appointment or face to face
Appointment with our Clinical Pharmacist or a GP***
***If ordering your repeat prescription via SystmOnline, if you find you cannot re-order your prescription and are advised to speak to your GP, please use the “make a custom request” box to inform us which medication you require. This is a system-wide standardized response, the surgery will notify you when your medication needs to be reviewed